One inbox for email, chat, and Slack
Handle every customer conversation in a single, lightning-fast inbox. Whether they reach you via email, live chat, or Slack.
Unified inbox
Live chat, Slack, email, MS Teams, and Discord in one place.
50ms sync engine
Keyboard-first navigation with arrow keys, number keys, and Cmd+shortcuts.
AI-assisted replies
Get smart reply suggestions powered by your knowledge base.
Synced to Linear
Turn conversations into Linear issues with one click.
Everything in one widget
Live chat, AI support, and your help center, all accessible from a single embeddable widget.
A beautiful widget for your website
Drop a lightweight widget into your app. Customers get instant access to live chat, your help center, and AI support.
AI chat meets live support
Customers start with AI-powered answers from your docs. If they need more help, they seamlessly transition to your team.
Full customer context in every conversation
See company details, past conversations, and linked Linear issues right alongside the chat, no tab switching.
Turn conversations into action
Every message is an opportunity. Create Linear issues, link feedback, and close the loop, all from your inbox.
Create issues from any message
Turn customer emails into Linear issues. Stay in flow and track everything until it's shipped.
Link specific messages to requests
Highlight what matters in a message. Link feedback to features so your team has full context.
One inbox for your Slack, Email and Chat
Never miss a message again and handle all conversations in a lightning-fast inbox.
Collaborate to help customers fast
Loop in your team with comments or assign messages for fast resolution times.
Full context for every conversation
For every conversation with a customer, you get the full context about them in your sidebar.
Timeline events
See the full history of every conversation. Track snoozes, assignments, importance changes, and AI agent activity at a glance.
Cursor integration
Route conversations to Cursor for AI-powered engineering support. Resolve technical issues faster by connecting your inbox to your codebase.
Built for teams that move fast
SLAs, auto-assignments, office hours, and easy migration. Everything your support team needs to scale.
SLAs
Set response time targets per priority. Get alerts before you breach so nothing slips through the cracks.
Auto-assignments
Route threads to the right person automatically based on customer ownership in Linear.
Office hours
Show customers when your team is available. The AI Agent takes over outside business hours.
Import from anywhere
Migrate from Zendesk, Intercom, or any tool via CSV. Keep your full conversation history.
Custom views
Create custom inbox views with filters for priority, assignee, tags, or any property. Focus on what matters.
Tags
Organize conversations with tags and tag groups. Filter, report, and automate based on any tag.
Reporting
Track response times, resolution rates, and team performance with built-in analytics.
Workflows
Automate repetitive tasks with custom workflows. Trigger actions based on events, conditions, and schedules.
Powering fast-moving companies worldwide
High performing startups choose Productlane
“Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!”
“The tight integration with Linear makes our lives easier by reducing duplication.”
“Productlane transformed our engineering process to being massively more customer oriented.”
Modern customer support and feedback system
Omnichannel support engineered for AI. Built around Linear to turn customer messages into code instantly.
